final product image or Header
Case Study Draft - Structure
Product Design, Strategy
Special release variant album covers for ‘Things I Learned At Home’ (TILAH) EP by Kwési.
HubSpot
HubSpot is a customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. It aims to give organizations a unified view of the customer at every stage in their journey. Each product in the platform is powerful on its own, but we like to say the real magic happens when you use them together.
There are 6 unique product pillars aka ‘Hubs’ within HubSpot, each dedicated to addressing a variety of organizational needs such as operations, marketing, commerce, sales, customer service etc.
ServiceHub…, is a person who exists at the intersection of multiple cultures, having migrated from Ghana to Canada. A multi-faceted individual; software engineering leader by day, and music producer… probably during the day as well.
He was very particular about the use of this symbol on his album cover to highlight the strong connection between Sankofa and the nostalgic themes of the stories told in Things I Learned At Home. The E.P is an exploration of the past revisited, physically, mentally as well as emotionally.
Customer Service Reps, They are the frontline representatives of an organization, who play a pivotal role in how the brand is perceived.
In a survey; 1 in 3 customers say they are prepared to abandon a brand or product after just one bad customer service experience.
The Calling Group
The Calling Group sits within Service Hub and is dedicated to enabling the support call experience from end-to-end.
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